How will my order be delivered?
All orders placed on maxmuscle.com are shipped via UPS. Shipping times are estimates provided by UPS and cannot be guaranteed by Max Muscle Nutrition. Factors like adverse weather conditions, worker shortages, and supply chain issues may lead to shipping delays. UPS does everything in their power to avoid this, but if it does happen your tracking information will reflect any changes in delivery times.
How do I check my order status?
Sign in to your Max Muscle Nutrition account and select My Orders. Here you will see the status of your order. To check the shipping status, use the UPS tracking number provided in your fulfillment confirmation email.
Where do you ship?
Note: Free shipping offers are valid only for the contiguous United States. This does not include Alaska, Hawaii, Puetro Rica, etc.
When to Expect Your Order
At Max Muscle, we understand the importance of receiving your order in a timely manner. Our estimated shipping time is around 3-5 business days, depending on the destination of your order. To provide you with the best service possible, our team processes orders during our shipping hours, which are from 7 AM to 3 PM. Please note that any orders placed after 3 PM will be shipped out on the following business day.
Rest assured, we strive to deliver your order promptly, so you can start enjoying your purchase as soon as possible. If you have any questions regarding your order or our shipping policy, please don't hesitate to reach out to our friendly customer support team. Your satisfaction is our top priority, and we are here to assist you every step of the way.
Can't Find Your Order?
We are very sorry you are having trouble finding your package and we are committed to finding a solution for you. We ask that you check with your neighbors and the surrounding area regarding your package. Our carrier service, UPS does attempt to shield packages from street view to help protect against theft, so some customers have found the package off to the side of their doorstep or in some cases near side doors.
If you are still unable to find your order, then we can file a claim and open an investigation with UPS. Once a claim is filed with UPS, the investigation will take several days to complete, so we do appreciate your patience. If you have any further questions, please do not hesitate to reach out to us at [email protected]
Note: Filing a claim does not guarantee that we will be able to provide a reshipment or refund. Our resolution will be based on the findings of the carrier once they have completed the investigation.
30-Day Return Policy
We love our products and hope you feel the same. But, if you are not fully satisfied with an item you purchased from one of our stores or from maxmuscle.com, you may return the item within 30 days from the purchase date. The item must be returned, slightly used, or unused, in good condition, in original packaging, and with a valid receipt or packing slip; or, contact must be made with Customer Service. Details must be provided for a full refund or in-store credit, minus shipping, handling, or other charges as applicable. *The right of refusal can be maintained if abuse of policy is determined.
If you are not fully satisfied with your purchase, please contact us for further instructions on how to return your product.
Email: [email protected]
Phone: (605) 271-2670 (Mon-Fri, 8 am – 4:30 pm Central Standard Time (UTC-6))
Note: This return policy does not apply to apparel or accessories. All sales for these products are final.